Refund & returns policy
FinalLap sources rare JDM and OEM parts — most pieces are one-of-a-kind. Read the conditions below before purchase; we are happy to discuss fitment over WhatsApp before you order.
Shipped from Dubai
Stock held in UAE. Worldwide shipping with tracking included.
12-hour response
Email or WhatsApp — replies within 12 hours, Sat–Thu.
Quality verified
Every item inspected before dispatch; we don’t ship what we wouldn’t run ourselves.
Return policy
Our return policy applies specifically to defective items resulting from manufacturing issues — for these we issue a replacement. Such cases have been extremely rare; we prioritise product quality at sourcing.
Warranty policy
Given the nature of much of our catalogue (carbon body parts, second-hand JDM components, rare OEM), there is no traditional warranty. The functionality is binary — items either work from installation or they do not. We ensure pieces meet our internal standard before reaching you.
Customer service response time
For any queries or concerns, reach out directly via email or WhatsApp. We commit to replying within a 12-hour window (excluding Friday) to address any inquiries.
Refunds
Once your return is received and inspected, we will email you confirming receipt and the approval or rejection of your refund. If approved, the refund is processed back to your original payment method within a few business days.
Late or missing refunds: first re-check your bank account, then contact your card issuer — processing time often delays the posting. If nothing has appeared after a week, email [email protected].
Sale items: only regular-priced items may be refunded. Sale items are not refundable; restocking fees may apply.
Shipping returns
To return your product, contact [email protected] first to receive return instructions. You are responsible for the return shipping cost; original shipping costs are non-refundable.
Depending on your location, exchanges may take additional transit time. For higher-value items, please use a trackable shipping service or consider shipping insurance — we cannot guarantee receipt of returned items without tracking.
Damaged or wrong item received
If your parcel arrives damaged or contains the wrong item, message us on WhatsApp within 48 hours with clear photos of the packaging, label, and item. We will arrange a free return label and replacement at no cost to you.
Cancellations
Orders can be cancelled for a full refund if they have not yet been dispatched. Once a parcel is handed to the courier we cannot cancel — but you can refuse delivery and we will refund minus the round-trip shipping cost.
Need help?
Contact us for any questions related to refunds, returns, or fitment before purchase.
Talk to us first.
Most issues are solved in one WhatsApp message. We’d rather help you confirm fitment before you order than process a return after.
